Smartthings & Moes Matter MZHUB troubleshooting - help needed

Matter gateway, Matter bridge, Matter over Wi-Fi, and Matter over thread development.


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poulmadsen
Posts: 3

Hi Tuya forum
I was directed to this forum from the smartthings community, as I'm having some issues after integrating Moes Matter hub into my Smartthings setup. I hope you can help me get this issue fixed or point me in the right direction what I can do to make it work.

The situation:

I’m having a 2018 Smartthings Hub firmware version 000.057.00014 and a Moes Matter Zigbee MZHUB Main module v1.12.6, Other type v.3.7.2.
Smarthings and Moes hubs are connected via Matter and I have 4 Tuya Zigbee devices connected to the Moes hub.
1 Temp and humidity sensor
1 Human presence sensor
2 soil sensors.

The issue is that I can’t get the devices to be presented in a useful way in Smarrthings. After the matter integration, the devices are listed a “Matter switch” or “Matter Device” with no updates. I have tried to remove and repair, reboot the hubs after each step and removing and adding 1by1 but no success to get any update.
The only thing I managed to get working is to manually change the type to “Matter Thing” and the presence sensor is now updating, but very very limited companied to the information in the Moes app. The other devices had 1 update (when changed to “Matter Thing”) and no update since.

Kind regards
Poul

Sergitovall
Posts: 7

Re: Smartthings & Moes Matter MZHUB troubleshooting - help needed

Same problem here

huangxh
Posts: 98

Re: Smartthings & Moes Matter MZHUB troubleshooting - help needed

poulmadsen 2025年 Jun 23日 22:31

Hi Tuya forum
I was directed to this forum from the smartthings community, as I'm having some issues after integrating Moes Matter hub into my Smartthings setup. I hope you can help me get this issue fixed or point me in the right direction what I can do to make it work.

The situation:

I’m having a 2018 Smartthings Hub firmware version 000.057.00014 and a Moes Matter Zigbee MZHUB Main module v1.12.6, Other type v.3.7.2.
Smarthings and Moes hubs are connected via Matter and I have 4 Tuya Zigbee devices connected to the Moes hub.
1 Temp and humidity sensor
1 Human presence sensor
2 soil sensors.

The issue is that I can’t get the devices to be presented in a useful way in Smarrthings. After the matter integration, the devices are listed a “Matter switch” or “Matter Device” with no updates. I have tried to remove and repair, reboot the hubs after each step and removing and adding 1by1 but no success to get any update.
The only thing I managed to get working is to manually change the type to “Matter Thing” and the presence sensor is now updating, but very very limited companied to the information in the Moes app. The other devices had 1 update (when changed to “Matter Thing”) and no update since.

Kind regards
Poul

Pls send the device id of gateway to me.thanks.

poulmadsen
Posts: 3

Re: Smartthings & Moes Matter MZHUB troubleshooting - help needed

Thank you so much for the reply. You should have a private message with the information from me.

Kind regards
Poul

huangxh 2025年 Jun 24日 09:49
poulmadsen 2025年 Jun 23日 22:31

Hi Tuya forum
I was directed to this forum from the smartthings community, as I'm having some issues after integrating Moes Matter hub into my Smartthings setup. I hope you can help me get this issue fixed or point me in the right direction what I can do to make it work.

The situation:

I’m having a 2018 Smartthings Hub firmware version 000.057.00014 and a Moes Matter Zigbee MZHUB Main module v1.12.6, Other type v.3.7.2.
Smarthings and Moes hubs are connected via Matter and I have 4 Tuya Zigbee devices connected to the Moes hub.
1 Temp and humidity sensor
1 Human presence sensor
2 soil sensors.

The issue is that I can’t get the devices to be presented in a useful way in Smarrthings. After the matter integration, the devices are listed a “Matter switch” or “Matter Device” with no updates. I have tried to remove and repair, reboot the hubs after each step and removing and adding 1by1 but no success to get any update.
The only thing I managed to get working is to manually change the type to “Matter Thing” and the presence sensor is now updating, but very very limited companied to the information in the Moes app. The other devices had 1 update (when changed to “Matter Thing”) and no update since.

Kind regards
Poul

Pls send the device id of gateway to me.thanks.

poulmadsen
Posts: 3

Re: Smartthings & Moes Matter MZHUB troubleshooting - help needed

Hi @huangxh

Could you please let me know if you got my information as requesed?

Thanks
Poul

huangxh 2025年 Jun 24日 09:49
poulmadsen 2025年 Jun 23日 22:31

Hi Tuya forum
I was directed to this forum from the smartthings community, as I'm having some issues after integrating Moes Matter hub into my Smartthings setup. I hope you can help me get this issue fixed or point me in the right direction what I can do to make it work.

The situation:

I’m having a 2018 Smartthings Hub firmware version 000.057.00014 and a Moes Matter Zigbee MZHUB Main module v1.12.6, Other type v.3.7.2.
Smarthings and Moes hubs are connected via Matter and I have 4 Tuya Zigbee devices connected to the Moes hub.
1 Temp and humidity sensor
1 Human presence sensor
2 soil sensors.

The issue is that I can’t get the devices to be presented in a useful way in Smarrthings. After the matter integration, the devices are listed a “Matter switch” or “Matter Device” with no updates. I have tried to remove and repair, reboot the hubs after each step and removing and adding 1by1 but no success to get any update.
The only thing I managed to get working is to manually change the type to “Matter Thing” and the presence sensor is now updating, but very very limited companied to the information in the Moes app. The other devices had 1 update (when changed to “Matter Thing”) and no update since.

Kind regards
Poul

Pls send the device id of gateway to me.thanks.

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