A new device connected to the Moes Matter Hub cannot register with SmartSings.

[shelee91]

MOES Tuya Zigbee Matter
Virtual ID : s8fe60507e140013c666k1

Presence sensoor
Virtual ID : s8fdf7c2988cee4e341nkm

Thank you if possible to add it.

[fangping.guo]

Hello, I can't find your device information. Are you using the Tuya App?

[shelee91]

It's not exactly a tuya app, it's a tuya-based app. It's an app called hejhome, is it impossible in this case?

[fangping.guo]

Sorry, I can only retrieve the device ID from the Tuya app.

[shelee91]

I reconect the devices in tuya app.
Recheck, Please. Thanks.

MOES Tuya Zigbee Matter
Virtual ID : ebf1ee2625e5fb3f815lww

Presence sensoor
Virtual ID : eb22baf627d92e08cfxxiw