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Time taken to receive sample order from tuya
Posted: 2024年 Mar 7日 10:49
by chinthakaak
Hi,
I have placed an sample order from https://iot.tuya.com/purchase/order?type=1 few days back.
It is in scheduling state,
how long would it take to receive my order in general?
Regards,
Kushan
Re: Time taken to receive sample order from tuya
Posted: 2024年 Mar 8日 11:43
by adminlz
Hello, this is an order problem. It is recommended that you seek help directly through the technical support of the IoT platform. You need to check the reason based on your order ID.
You can visit the link below:
https://service.console.tuya.com/
Re: Time taken to receive sample order from tuya
Posted: 2024年 Mar 8日 14:30
by chinthakaak
Thanks for mentioning this