Time taken to receive sample order from tuya

[chinthakaak]

Hi,

I have placed an sample order from https://iot.tuya.com/purchase/order?type=1 few days back.
It is in scheduling state,

how long would it take to receive my order in general?

Regards,
Kushan

[adminlz]

Hello, this is an order problem. It is recommended that you seek help directly through the technical support of the IoT platform. You need to check the reason based on your order ID.
You can visit the link below:
https://service.console.tuya.com/

[chinthakaak]

Thanks for mentioning this