[Seeking Help] Inverted status on Smart Life/SmartThings.

[antoniocarlos]

Hi! My very first post here.

1. I have this rain sensor in the shape of a sunflower (id ebf4bbfbd1d7bb3b8fvjrf) and
2. a curtain zigbee motor (id ebf02ed117ec3e092bxy0c)

Both added to Smart Life through Zigbee Hub M6. I also added the M6 hub to my SmartThings hub so everytime I add a new device to smart life it shows automatically on SmartThings.

Both devices have inverted status:
When It's raining Smart Life shows wet but SmartThings shows dry.
When I close the curtain Smart Life shows closed but SmartThings shows open.

Is there any way to fix this? I'm a bit worried because I've ordered some curtain motors that will probably have the same problem.

Thanks in advance.

[huanghuan]

Hello, welcome! There might be some misunderstandings regarding the terms. Let's first check the specific issues.

1. You said that the M6 Hub is a gateway device, right? What is the SmartThings Hub?
2. What you mean by "When you close the curtains, Smart Life shows it's turned off, while SmartThings shows it's on" is that when the curtains are triggered to close from the open position, the Smart Life app indicates that the curtains have been closed, but SmartThings (the Zigbee gateway?) Has the status of the panel equipment not changed? It still showed as "open" after being pulled, which helps us determine whether the state execution was erroneous or if the animation action was not performed at all.
3. You can notify us as soon as the relevant action is executed and specify the exact time point of the action. We will investigate the problem based on the log records when the specific issue occurs.

[antoniocarlos]

I edited the message because I managed to get it solved in the Matter thread. Thank you very much!