Please fix
Hello,
I would like to report a compatibility issue involving the Nova Digital 6-button Zigbee switch.
Product Name Interruptor Linha Topázio 4x4 6 botões
Device ID eb8d1bb6fad2844c77qzaj
Product Category cjkg
Scenario
- When the switch is paired with a standard Tuya-compatible Zigbee hub, all six buttons work correctly.
- Automations created in the Tuya app are triggered as expected.
- Button press events are detected without any issues.
However, when the same switch is paired with the Zemismart M1 hub, the behavior is completely different.
Issues
- None of the button press events are detected in the Tuya app.
- Automations based on the button presses are never triggered.
- The buttons exported to SmartThings also do not work.
- The device is successfully paired with the hub, but no button press events are recognized.
Important observation
Since the switch works correctly with other Tuya-compatible Zigbee hubs, the hardware appears to be functioning properly. The issue seems to be related to the Zemismart M1 hub's implementation or compatibility with this device, most likely in the way it handles the Zigbee button event clusters sent by the switch.
I kindly ask your engineering team to investigate this compatibility issue and provide a firmware update or fix so that the Nova Digital 6-button Zigbee switch works properly with the Zemismart M1 hub, including:
- Correct detection of button press events in the Tuya app.
- Proper execution of automations.
- Correct export of button events to SmartThings.
Thank you for your attention and support.