Tuya Developer Forum

I can see a device named "2-433" under your account with the virtual device ID a3e086b1ada82864726kmt. Is this the device you are referring to?

JamesG 2026年 Jul 10日 17:21

I can see a device named "2-433" under your account with the virtual device ID a3e086b1ada82864726kmt. Is this the device you are referring to?

Yes, this is correct

Alright, we’ll look into this and figure out what’s causing it.

Hi, we haven’t spotted any issues in the system logs; we only see OTA update failures. If the device is bricked due to the failed OTA, this cannot be resolved remotely. End customers need to contact their seller to arrange a replacement via after-sales service.

JamesG 2026年 Jul 15日 13:59

Hi, we haven’t spotted any issues in the system logs; we only see OTA update failures. If the device is bricked due to the failed OTA, this cannot be resolved remotely. End customers need to contact their seller to arrange a replacement via after-sales service.

Hi James,

I kinda figured it was bricked due to the failure bur thanks for your assitance, I will contact seller.