Aqara U200 Smart Lock

[Sugar]

Virtual ID of the lock: bf852eopzctzewqc

Virtual ID of the Moe's Hub: bfdd385cadc34fdb76jlx7

Battery status is all the time 0 percent, and door lock status is abnormal, plus you can't open it or close it.
This lock is connected to the Moes hub by the thread network, and then I shared it to the Aqara Matter controller.

Thank you if it can be fixed

[Sugar]

Update:
Battery status and door lock status is correct now, but it's still not possible to open or close the lock.