Page 1 of 1

What should Tuya HomeAssistant (HA) users do when they encounter device failure to query?

Posted: 2024年 Feb 5日 15:58
by developer.newbee

Overview
The official Tuya HA plugin is based on Tuya Cloud OpenApi for interaction. The old version of the HA plugin heavily relies on the Tuya cloud project, requiring users to create a cloud project and activate the IoT Core connection service. At the same time, Tuya Smart/Smart Life accounts must be associated with the cloud project. For specific operations, please refer to this document: https://www.home-assistant.io/integrations/tuya/

FAQ
1.The IoT Core connection service has expired and been deactivated, resulting in devices not being able to query it
The error code 28841002 is reported when OpenApi is invoked,Need to renew IoT Core on Tuya IoT platform

企业微信截图_5d1e6d6e-0233-4b7b-9fe3-5c08e9fe9fab.png

For details, refer to the error code documentation and search 28841002
https://developer.tuya.com/en/docs/iot/ ... 9ruxx88swc

2.No Tuya smart/smart lifestyle account associated, causing the device to be unable to find it
Need to link the account to the cloud project on the Tuya IoT platform

WX20240205-155745.png