Tuya Developer Forum

RebelMagpie 2025年 Jan 23日 12:55

For comparison and to show the working connection, I have just now successfully unlocked device bf54c1fb3033c3a86bo843 (the mortice lock) with HA

I'm a little confused:

Is the mortice lock ( bf54c1fb3033c3a86bo843 ) normal or abnormal?

Why the earlier mention of "Same non-result trying to lock with Home Assistant.", this reply again says "successfully unlocked"

Mortice lock (bf2379caed03ea0c6fygsz) is normal and operating correctly

Deadlocks (IDs bf17b2f494f86f27a86y53 & bf54c1fb3033c3a86bo843) show state correctly on HA but cannot be controlled there

Apologies, it seems I pasted the incorrect ID for the mortice lock earlier.

Next, please power off and restart the hub (id: bf8d9d92318c34b022d6qh) .

Then, remove both locks from the hub and reconfigure them again, I need to get some information about this stage.

Done, about 10 minutes ago

Get it

Please try to control these locks again and tell me if the phenomenon is the same. If there is any difference, please describe the details.

No change

The Locks are operating as before. Status in HA is being updated when lock changes, but not able to be controlled from HA

RebelMagpie 2025年 Jan 23日 16:20

The Llcks are operating as before. Status in HA is being updated when lock changes, but not able to be controlled from HA

Our engineers conducted analysis and found that the command "lock" was sent in the log, but the operation "unlock" was not seen. The operation did not take effect because the newly configured door lock lacked some necessary status information.

In order to ensure the normal operation of the door lock, please follow the following steps in the use process of the door lock: After it should be equipped with the network, use the tuya app to switch it once, and then use the apple app to operate.

Please follow this step and try the following again and let me know the result.

I just locked and then unlocked the device using the Tuya app. Tried locking from Home Assistant with no success.

I then locked from the Tuya pp, and tried unlocking from HA and it worked!

However, locking from HA is still not working.

This is the case for both deadbolts.

Update

I operated some more from the Tuya app and left in the unlocked state, and I could lock from HA, but not then unlock it again from HA.

It seems that:

If I lock from Tuya app, then I can unlock from HA - but I then can't lock again from HA
If I unlock from Tuya app, then I can lock from HA - but I then can't unlock again from HA

Seems the instruction from HA only works the first time following a Tuya app command. It won't work for a subsequent lock or unlock unless it has ben controlled by the Tuya app in the interim.

• EDIT * after further investigation, it seems I can only unlock the doors via HA, not lock them.