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Problem mit tuya cloud und homey

Wi-Fi devices, Wi-Fi low power devices, Wi-Fi BLE dual-mode devices, Ethernet devices, Ethernet+Wi-Fi devices and so on.


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admin_
Posts: 1

Hello everyone, I have integrated a door sensor via the Smart Life app. I then set up the Tuya Cloud. I could also add a sensor. Unfortunately, this does not update the value in the homey APP (smart home). This will be updated in Clous. Only when I restart the app on homey is this value updated. If the sensor is moved, nothing happens again. The current value is only there again after restarting the APP... What could be the reason? thank you in advance

愚者千虑必有一得
Posts: 499

Re: Problem mit tuya cloud und homey

hi,

Could you please provide more information about this issue? such as:

  1. a vedio of this issue and the time when it happened, we not clear about it.
  2. device id of the door sensor, we can check the report history on iot platform.
  3. the log of the door sensor, wen can check whether the device works normally.
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