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Lock doesn't export to Smartthings by matter hub

Matter gateway, Matter bridge, Matter over Wi-Fi, and Matter over thread development.


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MrBird
Posts: 8

Hi

I bought a smart zigbee lock and I want to control using SmartThings.
ID Virtual ebeb1f03ff3caeb2ddzoag

Best regards.

fangping.guo
Posts: 271

Re: Lock doesn't export to Smartthings by matter hub

done. you can restart the matter gateway to verify.

MrBird
Posts: 8

Re: Lock doesn't export to Smartthings by matter hub

We’re experiencing several issues when the lock is exported to SmartThings:

  • The history is empty. It does not record opening times.
  • The status is incorrect. It shows as “not fully - locked” all the time.
  • It reports the battery as 1%, instead of the correct level.
  • Unlike Yale locks, which work with Samsung Wallet, this one keeps showing errors and appears offline in Samsung Wallet.

In summary, the export via Matter presents multiple inconsistencies and is far from offering the same functionality as a Zigbee lock paired directly with the Samsung hub.

fangping.guo
Posts: 271

Re: Lock doesn't export to Smartthings by matter hub

I tested on the Apple platform and was unable to reproduce the issue you mentioned.
Regarding the empty history record, I don't think it's a problem with the device because the device itself doesn't maintain history.
We only guarantee that the device is compatible with Matter platform, such as being available on Apple, Google, Samsung, etc, but we do not guarantee it in specific ecosystems like Samsung Wallet.

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