Tuya Cloud - Link my app problem

Discussing technical aspects of Yun development products, including IoT Core and other cloud service APIs, data analysis products, etc.


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joseq32
Posts: 2

Good morning, how are you? I'm having a problem, let me explain.

My team has an application in production that allows users to link their devices and manage them (pairing and writing and reading DPs) with TuyaSDK Android/iOS, but we did it in React Native through a bridge. It has been working perfectly for two years in production.

Now we are trying to manage these paired devices from the app but on a web panel. Therefore, we have to use Tuya Cloud.

We have a development in progress, but I am having a lot of problems trying to get those paired devices in the app from the API. I always get “the data center is suspended,” and I think a large part of it is due to this part, where I am linking my App SDK project to my Cloud service in the “Link my App” tab, and it is always in “Building” status. Do you know what could be causing this? Thanks

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Screenshot 2025-10-28 at 9.16.54 AM.png
bohan
Posts: 9

Re: Tuya Cloud - Link my app problem

企业微信截图_2e38dea8-16f6-41a2-aec8-959d780b3f44.png

Hi,
Please check your api status, is "In service"?

joseq32
Posts: 2

Re: Tuya Cloud - Link my app problem

Good morning, thanks for your reply. Yes my services are In service, check screenshot

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Screenshot 2025-10-29 at 10.25.41 AM.png
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