Tuya devices not showing in smartthings via zemismart matter hub

[adel1981]

Hi again,
This device bfaf6952211556d1a7j6iv appear in smartthings, but the switches which used for curtains don't sync.
That's mean when I turn on switch no. 2 for example, I don't see in smartthings it's On.
Switches of lights,like no 1 for example works fine both sides.
Can you help with this please?

[qiusui]

Hi again,
This device bfaf6952211556d1a7j6iv appear in smartthings, but the switches which used for curtains don't sync.
That's mean when I turn on switch no. 2 for example, I don't see in smartthings it's On.
Switches of lights,like no 1 for example works fine both sides.
Can you help with this please?

Greetings,

According to the policy of this device, I can only set it to a 12-way switch (dp1-6, 101-106).

[adel1981]

I can ask the device manufacturer to update something to fix this issue?
Just tell me what to ask him to do please?

[adel1981]

Hi,
I ask again please, I have direct communication with the developer of the device, what to ask him to do so we can fix the curtains switches problem?

[qiusui]

Hi,
I ask again please, I have direct communication with the developer of the device, what to ask him to do so we can fix the curtains switches problem?

According to my understanding, this is not an exception, but we do not support this way at the moment.

[qiusui]

Hi,
I ask again please, I have direct communication with the developer of the device, what to ask him to do so we can fix the curtains switches problem?

According to my understanding, this is not an exception, but we do not support this way at the moment.

Maybe, I think if you are directly dealing with developers, it is better to contact us on a company-to-company basis, if it is related to special needs, it is more effective.

[adel1981]

OK,
How the company developers can contact you please?

[qiusui]

OK,
How the company developers can contact you please?

You need to ask your company's business personnel to contact our company's business through the official way, and then our company will coordinate the requirements and designate the development team.

[adel1981]

OK,
What is your company name or email/phone no.?

[qiusui]

OK,
What is your company name or email/phone no.?

You can visit our official website： https://www.tuya.com/